Wipro Ltd was founded in the year 1945. It is headquartered in Bangalore, Karnataka. Also, It is the fourth largest Indian top-it company. Wipro provides IT services including system integration, consulting, information system outsourcing, IT-enabled services, R&D services, and IT products. Also, the company has over 180,000 dedicated employees serving clients across six continents.
Wipro has recently declared off-campus hiring in 2022 for freshers. Interested candidates can apply for this drive. So let’s check eligibility criteria and job details.
Job Details
- Organization Name – Wipro Ltd
- Job Location – Across India
- Qualification – Any Graduate/Post Graduate
- Branch – Any stream
- Experience – Freshers
- Contract Type – Regular
- Employment Type – Full-Time
- Job Role – System Engineer
Interview Round
- Aptitude Test
- Technical Round
- HR Round
Eligibility Criteria
- Qualification – Any Graduate or postgraduate students are eligible for this drive
- Required excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Route calls and tickets to appropriate resources and Domains that can best support the user,
- Technical Understanding in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Any batch candidates are eligible.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Complete call logs and reports.
- Identify, document, and alert the management team of trends in customer calls.
- Respond to incoming calls and respond to customers’ emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Deliver product and service information to customers.
- Research, identify, and resolve customer objections using applicable software.
- Document all call information according to standard operating procedures.
- Create SOPs for new Issues and resolution given.
- The analysis required information using available resources and Offer Solutions to customers.
I hope this blog is helpful for you, If you have any doubts then please comment in the comment box.
All The Best 🙂
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